Order Cancellations

Orders cancelled after payment has been processed are subject to a 10% cancellation/restocking fee.

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The fee helps cover payment processing, administration, supplier commitments, and costs associated with preparing and managing the order.

Custom & Special Orders

Custom paint, custom builds, special-order products, and products specifically ordered or produced for a customer may not be eligible for cancellation once production has begun.

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If cancellation is possible, a minimum 10% cancellation fee will apply. Additional costs already incurred for customization or production may also be deducted from the refund.

Returns

Unused, standard-stock products may be eligible for return with prior approval from Winspace Canada.

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Products must be:

• Unused and uninstalled

• In original condition

• In the original packaging

• Returned with all included components and accessories
   

Approved returns are subject to a 10% restocking fee.

Shipping, assembly, installation, customization, and other service charges are non-refundable.

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Please contact: aftersales@winspace.ca

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error by Winspace Canada or an approved warranty claim.

Final Sale Items

Used, installed, damaged, customized, clearance, or specifically produced products may be considered final sale and are not eligible for return or refund.

Warranty Claims

Warranty claims are handled separately from cancellations and returns and are subject to the applicable Winspace warranty policy.

Refund Processing

Once a cancellation or return has been approved, the applicable refund will be issued to the original payment method, less any applicable cancellation/restocking fees, shipping charges, or other non-refundable costs.